General Summary of Duties:

Performs secretarial duties for department head(s). Provides administrative and clerical support to the Operations Administrator and Assistant Administrator in meeting department goals and objectives.

Performs a variety of functions for all aspects of the enrollment and credentialing process of providers and their participation with affiliated health care plans/facilities.

Examples of Duties: (This may not include all of the duties assigned)

• Operates office machines for preparing correspondence, faculty contracts, memorandums, minutes, etc.
• Notarizes, indexes, and files documents.
• Possesses knowledge of business mathematics and accounting, and a thorough competence in the use of the English language for editing, composing, and proofreading written communications.
• Assists Bond Clinic physicians, employees, and patients with simple problems, responds to inquiries, and refers them appropriately.
• Complies and organizes information for reports and long memorandums, maintains confidential and special project files and records, disseminates information relative to administrative policies, researches data for presentations to be given by the Chief Executive Office or the Chief Financial Officer.
• Possesses a sympathetic grasp for human problems and an ability to guard confidential matters.
• Screens visitors and responds to routine request for information. Answers telephone, screen calls, takes messages, and provides information.
• Perform all other duties as required or assigned.
• Enroll new providers in health plans and existing providers in newly contracted health care plans to include compilation of confidential data.
• Knowledge of health plan enrollment and credentialing procedures.
• Credential all providers to include; Physician, Nurse Practitioners, Physician Assistants and Surgical Assistants with affiliated health plans/healthcare facilities.
• Responsible for re-credentialing of providers, which occurs every 2-3 years.
• Maintain confidential records and files.
• Perform all other duties as required or assigned.

Performance Requirements

Knowledge, Skills, & Abilities:

• Knowledge of organization policies, procedures, and systems.
• Knowledge of office management practices.
• Knowledge of secretarial procedure.
• Knowledge of grammar, spelling, and punctuation to type from draft copy.
• Knowledge of business mathematics and basic accounting to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in computer application.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Requires strong verbal, quantitative and analytical skills.
• Knowledge of health plan credentialing, re-credentialing and enrollment process; licensure requirements and regulations of various agencies.
• Ability to work independently.
• Ability to work effectively with staff, patients, and external agencies.

Education:

• High School Diploma or GED required.
• Associate Degree in Business Administrative or Secretarial Program, preferred.

Experience:

• Three years of secretarial experience including one year in a health care organization.
• One year of credentialing experience, preferred.
• Computer experience required.

Certificate/License: None.

Bond Clinic is a Drug Free Workplace and an Equal Opportunity Employer. Bond Clinic will provide reasonable accommodation to complete the online application consistent with applicable law. If you require an accommodation, please contact Human Resources.