General Summary of Duties: Greets, instructs and directs patients in a prompt, courteous, and helpful manner. Serves as a liaison between patient and medical support staff while performing a variety of office duties requiring strong multi-tasking skills.

Examples of Duties: (This list may not include all of the duties assigned)

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Checks in patients, verifies and updates necessary information in the medical record. Assists patients with ambulatory difficulties.
• Maintains and follows office scheduling policies.
• Answers telephone, screens calls, takes messages, and provides information.
• Files charts, coordinates lab work, physician's report ect.
• Sorts and delivers mail, medical records, and other correspondence.
• Screens visitors and responds to routine request for information, while maintaining the strictest confidence regarding information on patient's medical care.
• Maintains work area and lobby in neat and orderly manner.
• Attends meetings as required.
• Performs related work as required.
• Must be able to travel between locations.
• Must be bilingual English & Spanish

Performance Requirements:

Knowledge, Skills, & Abilities: Knowledge of business office procedures. Knowledge of grammar, spelling and punctuation to type patient information. Skill in operating a computer and photocopy machine. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to communicate clearly. Ability to read, understand and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic and numeric systems. Knowledge of medical equipment and instruments. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in developing and maintain department quality assurance in addition to quality control standards. Ability to react calmly and effectively in emergency situations. Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.

Education: High School Diploma or GED.

Experience: Prefer one-year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Word processing and computer experience. Customer service training and basic knowledge of medical practice.

Bond Clinic is Drug Free and Equal Opportunity Employer. Bond Clinic will provide reasonable accommodation to complete the online application consistent with applicable law. If you require an accommodation, please contact Human Resources.